Since 2003, through the Health Insurance Portability and Accountability Act of 1996, (HIPPA) the Federal Government has required the health care industry to submit insurance claims electronically. Statistics prove that electronic submission can save millions of dollars annually for the indust

ry. With the influx of ‘Baby Boomers’ upon us, Congress has been forced to make some changes to the spending habits of federal health programs. The changes are frequently being made through cuts in reimbursement to many different kinds of providers, including Durable Medical Equipment Suppliers.

The constant cuts in reimbursement have proven to be a burden to the cash flow and ultimately the net profit of Durable Medical Equipment store owners. In order to stay in business, suppliers are faced with finding ways to cut their overhead to compensate for the reimbursement cuts made by federal health programs. The sensible solution is to out-source the process to experts that are prepared to save the suppliers money, produce a much faster return from insurance carriers, and handle the claims with a high degree of accuracy.

There aren’t many business that can say the Federal Government is behind them all the way! ManageMyDME understands that each supplier’s needs are unique. Even suppliers in the same community will have different staff and offer different services. With our diversity of services, ManageMyDME will evaluate the needs of each supplier and offer a membership level that will help the supplier to become more efficient in their business.

Some suppliers may choose to purchase our Full DME Management Solution service membership and let ManageMyDME handle the majority of billing and compliance tasks, while others may choose our BASIC DME Management Solution service membership with limited involvement from our staff. Whatever your level of need, ManageMyDME will strive to provide our best service now at the most affordable price for your organization.

Our staff understands the needs for various kinds of services depending on the size of your operation.  We also know that there are many companies that say can help, but in reality, cause you more headache than it’s worth.

Our number one service that all providers absolutely think is a lifesaver is the Complaint Resolution Hotline we offer.  It spreamlines your complaint process and frees you up to do what you best, take care of your patrons.

Read our brochure below for more details.

Click Here to go to the CRP Website

• Durable Medical Equipment Internet Marketing
  Just having a website is not enough.  You must be able to present your website to the market you seek to infiltrate with your message.  There are many avenues to take for your internet marketing, and being experts in dme marketing, we know the best ones.  Our marketers can assist you with email marketing, banner campaigns, affiliate marketing, niche product marketing and more.
• Durable Medical Equipment SEO Solutions
  (Search Engine Optimization)
  A vital set of tools to have plugged into your website have to do with search engines and how to make your website scream “come and read me!”  ManageMyDME.com’s in house web department will build you a links campaign, analyze the industry for the best and most searched keywords, and build localized pages that will monopolize your local traffic.

You can increase your durable medical equipment business by doing everything in the process in a timely manner.  Efficiency is key to a productive dme business.

• Claims Filing Management
  Reduce Costs! Increase Productivity!  Get Reimbursed Faster!
  By processing your claims electronically, you receive priority processing with insurance payers.  Your electronically submitted claims go directly to the payer’s processing unit, ensuring faster turn around.  Forget about software, postage, forms, and envelopes and go electronic.  Certain situations require a paper claim form to be filed.  ManageMyDME.com will prepare and mail all primary claims that require a CMS-1500 form to be filed with or without attachments.**Limited and Unlimited prices available.  Monthly minimum applies.

• Accounts Receivable Management
  Busy organizations often fail to give high priority to managing their accounts receivable.  This can be a costly mistake, because overdue accounts deprive the organization of the funds needed to pay ongoing operating expenses.  If not attended to, bad debt will rise and eventually need to be written off, which may seriously threaten the program’s success.  ManageMyDME.com posts all incoming payments to appropriate customer accounts and automatically send secondary claims and/or customer invoices for any outstanding balances.  We will track outstanding claims to ensure highest reimbursement in the shortest amount of time.
• Medical Documentation Management
  Concise medical record documentation is critical to providing patients with quality care as well as to receiving accurate and timely reimbursement for furnished services.  Payers may require reasonable documentation that services are consistent with the insurance coverage provided.  ManageMyDME.com will work with you, your physicians, and the insurance companied to gather, review, and submit and documentation required for reimbursement of your claims.
• Denials and Appeals Management
  Denied claims are one of the major problems facing today’s health care professionals.  Getting a claim paid, and paid in a timely manner, can be a complicated process.  The importance of managing the claim denials is paramount in addressing cash flow, compliance and licensing, and regulatory requirement issues.Implementing an effective denial management program can improve financial performance more efficiently that generating additional revenue or controlling costs. By viewing a denial program as enhancing revenue, providers can significantly improve their financial performance, cash flow, and profitability.  Claims will be analyzed for denial reasons, then re-filed or appealed according to insurance guidelines.  We will prepare and track all denials, reviews and appeals until your claim has been processed completely and accurately.
• Customer Relationship Management
  Encourage repeat business and show your appreciation with a Customer Relationship Management Program.  Let customers know how much you appreciate their business by remembering their birthday.  ManageMyDME.com will monitor your customer list and send birthday cards on your behalf each and every month.You can even choose to include a Birthday Coupon to encourage repeat business!  Did you know that Medicare requires customer follow-up on certain pieces of medical equipment?  ManageMyDME.com will help ease the time burden of customer follow-up.  Our friendly account representatives will make the necessary follow-up calls and document such follow-up calls in the customer’s billing file, thereby insuring your continued compliance with government insurance regulations. Finally, ManageMyDME.com knows how time consuming incoming customer call can be and can eliminate this for your staff.  Your customers will be able to call our toll-free num for all questions related to their account.  Our staff of experts will even assist your customers with Medicare coverage questions.

• Coverage & Coding Support
  Get UNLIMITED coding & coverage support from our Certified Medical Coding Staff and our Billing Specialists.  Prevent overpayments and underpayments!  Get maximum reimbursement!  Our experienced coders will assist you with current and past HCPCs, ICD-9, and CPT Codes.  With a quick phone call, email, text, or fax you can find out about code descriptions, valid usage dates, and even fee schedule information.  If you’re unsure regarding coverage and policy requirements on specific codes, equipment, or procedures, you can speak directly to one of our Certified Billing Specialists for assistance and suggestions.
• Customer Satisfaction Toll-Free Hotline
  Quality Standards establish a requirement for a working Complaint Resolution Protocol with specific deadlines that must now be met.  The Customer Satisfaction Hotline is a sophisticated voice messaging system that was developed to streamline the complaint resolution process for all providers and suppliers.  This hotline is the most cost effective way to stay compliant in today’s healthcare industry.  Your customers simply call a Toll-Free Hotline to leave the required information, and someone from our compliance team or yours will log the call and notify the caller that their message has been received and will be resolved in a timely, compliant manner.
• Secure Internet Based Filing Cabinet
  Did you know that it takes approximately 4 minutes of labor each time one of your personnel needs to access the file cabinets and/or make copies of medical records?  This can easily add up to 15 or 20 minutes of each hour spent in the file room or the copy machine.  Make your employee’s time more productive with a digital filing cabinet.  No scanning or uploading required!  With your digital filing cabinet, you simply fax your documents via our Toll-Free fax number and our in-house web department will “file” your documents in a password protected environment that you and your staff can access from any computer with internet access 24 hours per day 7 days per week.  Now the 20 minutes spent at the copier or the file cabinet can be used on tasks that increase your bottom dollar, like customer service and sales.